Africa's Mystery Shopping & Guest Experience Partner
Elevating Hospitality.
Protecting Your Brand.
SURV is Africa's hospitality mystery shopping and guest experience partner — helping hospitality businesses see their service through their guests' eyes, and staff their teams with confidence.
What We Do
We're passionate about one thing above all: helping hospitality businesses across Africa deliver an exceptional guest experience — and we do it through mystery shopping, guest experience consulting, and the right people on the ground.
We help our clients to:
- ✓ See their business through their guest's eyes — anonymously and honestly
- ✓ Identify the gaps that reviews and complaints don't always explain
- ✓ Act on real findings — through training, consulting and the right staff
Every assessment, every placement and every engagement is handled in-house, with discretion and quality as our highest priority.
Three ways we serve you
Mystery shopping, consulting and staffing — all delivered to the same uncompromising standard.
Mystery
Shopping
Anonymous, expert-led assessments of your guest journey — measured against the standards your brand promises.
Learn More →Service Standards
& Training
Hands-on support to build, embed and train your team on the standards that protect your reputation.
Learn More →Hospitality Staffing
& Recruitment
On-demand, contract and permanent hospitality staff — vetted, reliable, and ready when you need them.
Learn More →How does your venue
really perform?
Your team thinks they're delivering. Your regulars aren't complaining. But are your service standards actually meeting the expectations of today's discerning guest — or just meeting your own?
SURV's anonymous Guest Experience Audit places a trained assessor in your venue as a genuine guest — observing every touchpoint from reservation to farewell, benchmarked against luxury hospitality standards. You receive a written findings report with clear, prioritised recommendations.
