On Demand Staffing

Hospitality Trends and on-demand staffing solutions in 2022

The rise of on-demand staffing solutions in the hospitality industry is becoming an attractive solution for employer and jobseeker.


The hospitality sector in South Africa was undeniably the largest industry to feel the consequences of the global pandemic, with thousands of local institutions closing their doors permanently over the past two years. Hoteliers, restaurant and franchise owners were left with no choice but to let go of key staff during this time, most of whom had been with them since day one, contributing to the ever increasing unemployment rate in our beautiful nation.    


The outcome of these events brought certain risks to the foreground, highlighting the challenges involved with traditional hospitality employment models. This included the risk of maintaining and sustaining full-time employees. As South Africa slowly begins to emerge out of the ashes of COVID-19, reclaiming its status as a leading global tourism destination, the hospitality industry is in desperate need of a more robust and flexible staffing model that is attractive to both the employer and jobseeker.  


The Rise of On-Demand Staffing Solutions:

While popular events begin to make their mark on our social calendars once more, and restaurants and hotels report an increase in local and international occupancy, one should not entirely throw caution to the wind. It would be extremely naïve to think it’s all business as usual in the wake of “our new normal”. The disruptive nature of the pandemic and current global events has taught us that flexibility and scalability are critical components to economic recovery.


The hospitality industry needs to pivot its mindset and look toward a more flexible workforce of on-demand staffing solutions and Temporary Employment Services (TES). The benefits of on-demand staffing solutions works both ways allowing jobseekers to retain a steady income continually while developing their own skills and competencies due to the exposure to diverse establishments.


The pay-as-you-require model benefits the employer from a time, cost and resource perspective, allowing them the right amount of staff to operate optimally without the heavy costs of permanent salaries or recruitment commissions.    


Further benefits of the on-demand model for employers include: 


  • The reduction of admin heavy tasks involved in the hiring process including candidate vetting and skills matching
  • Compliance and regulatory requirements 
  • Ensuring that hospitality staff provided have necessary skills
  • Training and upliftment opportunities 
  • More benefits for the jobseeker which ultimately affects brand equity 
  • Economic reform and rehabilitation    

The Time To Innovate is Now:

Technology has come a long way over the past two decades with machine learning and artificial intelligence paving the way for faster and more efficient human interventions. Recruitment technology is slowly advancing in South Africa, as well as the rest of the world, using match-making algorithms to connect prospective jobseekers, both passive and active, with employers at a far more affordable price than conventional recruitment and HR processes.  


Closer to home, the success of takeout and delivery tech adopted by Uber Eats and Mr. D Food is another innovation that helped many smaller delis and restaurants survive during lockdown. Their location based and match-making algorithm is the perfect example of how technology can adapt and evolve to serve customers, employers and jobseekers. 


SweepSouth is another incredible testament to the on-demand staffing solution model providing flexibility for both the employer and jobseeker using technology. Convenient, scalable and affordable solutions for the employer and sustainable work opportunities for the South African workforce.


How can we Surv you? 


The hospitality service industry in South Africa has been lacking a dedicated innovative process for creating and managing sustainable on-demand employment. While there have been and still are many online recruitment platforms that cater to the hospitality sector, restaurant owners and hoteliers are still relying on ineffective and costly employment strategies.


Despite the multitude of general employment or recruitment platforms available, service staff and employers within the hospitality industry seem to resort back to methods such as social media advertising, door to door or word of mouth. Factors such as time, cost and efficacy of these platforms affect the level of trust both employer and jobseeker have in these traditional recruitment platforms.  


It is time for South Africa’s first online and on-demand matchmaking platform catered to the hospitality industry. To date there has not been an effective or convenient way for hospitality employers to recruit staff, especially when they need it the most. The same applies for job seekers who are looking for flexible and convenient part time employment opportunities.


Surv is on mission to redefine the hospitality recruitment process. Surv connects restaurant groups, franchises, hotels, bars and event companies with experienced and vetted hospitality staff in a fast, reliable and convenient platform. 


Surv’s automated algorithm makes the recruitment process effortless, saving the employer time and money while offering jobseekers employment opportunities based on location experience and skill. 


For employers or job seekers looking for more information about SURV and the official release, sign up to SURV today or follow our journey on Facebook and Instagram.    


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